Acknowledge within minutes
A short message confirming you have the enquiry and when you will call buys you days of patience.
Book the survey on the first call
Every extra exchange loses people. Offer two specific times rather than asking when suits.
Use a repeatable quote format
A template with scope, exclusions, timescales and payment stages goes out faster and looks more professional.
Chase once, politely
A single follow-up asking whether they have any questions recovers work that would otherwise go quiet.
Written by Oliver Martin, founder of OMP and director of a UK construction company.